Returns policy
Illustrative example document. This fictional sample shows how an answer can link to the information it uses. It is not a real retailer policy.
Example policy for a sample retailer. Customers may request a return within 30 days of delivery. Review the conditions below before confirming a return.
Return window
Customers may request a return within 30 days after receiving an order. Requests made after that window are outside the standard return period.
Reviewing a return
Before processing a request, team members should confirm the order and delivery date, confirm the request is within the 30-day window, check the item and its eligibility, and record the request. Approved customers receive the next steps for sending the item back.
Item eligibility
Items should be unused and returned with their original packaging where possible. Items that arrive damaged or incorrect should be reviewed by customer support, even if they do not meet the standard return conditions.
Refunds
After an approved return is received and inspected, the refund is sent to the original payment method. The time it takes to appear depends on the payment provider.